simardcasanova’s avatarsimardcasanova’s Twitter Archive—№ 8,608

        1. - Economists whose (important) subfield is threatened by a decision made by Web of Science: "Our field is in danger" - WoS: "Thanks for the feedback, please contact our customer care" 1/ "Customer care", seriously?! 2/ The feedback thing = polite way to say "we don’t care" @clarivate/1012059348619726851
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      1. …in reply to @simardcasanova
        Besides the (deeply) inappropriate wording, this tweet is a textbook example of a tweet made to appease a potential PR disaster. It’s pure communication, something I’ve learned from my experience when I interacted with many tech companies online.
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    1. …in reply to @simardcasanova
      I have read dozen of tweets like this, it’s almost a standardized answer made to deflect criticism coming from "angry customers". The fact a threat to a subfield in a major science receives this kind of answer/wording is deeply disturbing.
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  1. …in reply to @simardcasanova
    That being said, I don’t say @Clarivate does not care and isn’t ready to listen–I don’t know.
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    1. …in reply to @simardcasanova
      But if it’s the first time you interact with this kind of "customer care" message, @Undercoverhist @ant_mis1 @yannbgiraud you should know that pushing really hard, especially by going public every time you feel the answer is not good enough, is probably the best way to go.
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      1. …in reply to @simardcasanova
        When "customers" pushed that hard, I’ve seen three sets of reactions: - companies that listened and changed their decision - companies that didn’t listened - companies that kind of listened, even if it was often hypocritically
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        1. …in reply to @simardcasanova
          The firsts strived, the seconds and thirds suffered a significant (and probably irreversible) brand damage. (I won’t name any company publicly as I don’t want to deal with their "customer care team" over there, but I can provide names and examples if needed!)
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          1. …in reply to @simardcasanova
            I hope @Clarivate will fix the #clarivgate as soon as possible. It’s completely unacceptable to see a major economics subfield suffers like this because of one single (and much needed) survey. Economics needs history of economic thought!
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