simardcasanova’s Twitter Archive—№ 34,543

Air Canada had to refund a customer after its customer service AI hallucinated. Generative AIs deserve better than moral panics. But they also should not be treated as miracle solutions by ignoring their well-documented limitations. More on my Note: o.simardcasanova.net/air-canada-had-to-refund-a-customer-after-its-customer-service-ai-hallucinated/